Delivery times depend on the product ordered.

• Mattress toppers: In-stock toppers are normally sent using next-business-day delivery to eligible UK mainland addresses when ordered before 12:00pm Monday to Friday.
• Pillows and accessories: Delivery normally takes approximately 2–4 business days.

Orders placed after the dispatch cut-off, at weekends or on bank holidays are processed on the next working day.

Next-business-day delivery is our standard service for eligible in-stock toppers to UK mainland addresses when the order is placed before the applicable dispatch cut-off.

Delivery times are estimates rather than guaranteed appointments because delays within the courier network can occasionally occur.

Our standard UK mainland service covers most addresses in England, Wales and mainland Scotland.

Different delivery times or charges may apply to:

• Northern Ireland
• Scottish Highlands
• Scottish Islands
• Channel Islands
• Isle of Man
• Other offshore or remote UK locations

Any applicable delivery charge will be shown at checkout.

Yes, selected Brightr products can be delivered to Northern Ireland.

Our UK mainland next-business-day service does not apply to Northern Ireland, so delivery may take longer and an additional shipping charge may apply.

The available service and price are displayed at checkout.

Standard product exchanges are not available once the product has been delivered to Northern Ireland. Eligible products can still be returned in accordance with the applicable returns policy.

Yes. We deliver selected Brightr products to the Republic of Ireland.

Delivery normally takes approximately 3–5 business days, depending on the product, destination and courier.

Any applicable delivery charge is shown at checkout.

Standard exchanges are not available after delivery to the Republic of Ireland. Eligible products can still be returned, with the customer responsible for return shipping costs.

Yes. Selected Brightr products can be delivered to many European countries.

Delivery normally takes approximately 3–5 business days, although this may vary by country and courier.

Available delivery services and charges are calculated at checkout.

Standard exchanges are not available after delivery outside the UK mainland. Eligible products can still be returned, subject to our returns policy.

Delivery charges depend on the product, destination and any active shipping promotion.

Eligible mattress topper orders include free standard delivery to UK mainland addresses.

Northern Ireland, Highlands and Islands, offshore locations, Ireland and European destinations may have different delivery charges.

The final delivery cost is always shown at checkout before payment.

Once your order has been dispatched, we'll send tracking information by email.

Tracking can sometimes take a few hours to update after the courier receives the parcel.

If your order is being sent in multiple parcels, you may receive more than one tracking number.

Some products are dispatched separately.

Mattress toppers, pillows and accessories may therefore arrive in different parcels or on different days, even if they were ordered together.

You may receive separate dispatch emails and tracking numbers for each parcel.

Please contact us as quickly as possible at care@brightrsleep.com .

If the order has not yet entered dispatch processing, we may be able to update the address.

Once the parcel has been dispatched, an address change cannot be guaranteed.

Please check around your property, any nominated safe place and with neighbours first.

If you still cannot locate the parcel, email care@brightrsleep.com with your order number so we can investigate with the courier.

Please email care@brightrsleep.com as soon as possible.

Include your order number and clear photographs of the item and packaging.

If you have received the wrong product, please avoid using it while we review the issue.

Eligible new Brightr mattress toppers purchased directly from our website include a 100-night comfort trial.

We recommend allowing around 60 nights whenever possible to properly adjust to the feel of your new topper.

If it is still not suitable, you can start a return during the applicable 100-night trial period.

Return shipping costs are the customer's responsibility.

We recommend trying your topper for around 60 nights whenever possible because adjusting to a different firmness or comfort level can take time.

However, if you know it is not suitable, you can start your return earlier within the applicable trial period.

Return shipping remains the customer's responsibility.

Yes. Eligible new Brightr pillows purchased directly from our website include a 30-night comfort trial.

If the pillow is not suitable, start your return within the applicable trial period.

The customer is responsible for return shipping costs.

Products must be returned in reasonable condition and free from damage, stains, rips or excessive marking.

We recommend using clean bedding and a suitable protector throughout your trial.

Please keep the original packaging wherever possible.

No. Mattress protectors, pillowcases, pillow protectors, bedding accessories and similar products are not covered by our extended comfort trials.

Where eligible for return, hygiene-sensitive products must normally be unused and sealed in their original packaging.

Please start your return through our online Returns Portal.

Enter your order details and follow the instructions shown on screen.

If you need assistance, email care@brightrsleep.com .

No. Customers are responsible for return shipping costs.

This applies to normal returns of eligible:

• Mattress toppers
• Mattresses
• Pillows
• Mattress protectors
• Pillowcases
• Pillow protectors
• Accessories

Different arrangements may apply where goods are confirmed to be faulty or your statutory rights require otherwise.

You can submit your return request here:

We strongly recommend keeping your original packaging until you are certain you will keep the product.

Returned products must be securely packed to protect them during transport.

If the original packaging has been discarded, the customer is responsible for sourcing suitable replacement packaging.

You do not normally need to vacuum-compress the topper back to its original factory-packed size.

Carefully fold or roll it as tightly as practical without damaging the foam.

Secure the topper and place it inside strong protective packaging suitable for courier transport.

Once your return has been authorised, please dispatch the product within 14 days of receiving your return authorisation or instructions.

Once your return has been received and processed, your refund will be issued to the original payment method.

Refunds are normally processed within the applicable legal timeframe after receiving the returned product or appropriate evidence of return.

Your bank, card issuer or payment provider may require additional time for the funds to appear.

Promotional or free products supplied as part of an offer normally need to be returned with the qualifying product to receive the full applicable refund.

If promotional items are kept, the value of those retained items may be taken into account when calculating the refund according to the applicable promotion terms.

Orders placed through Amazon, Debenhams or another third-party marketplace should normally be returned through the marketplace where the order was placed.

The marketplace's own return conditions and process will apply.

In many cases, yes.

Contact care@brightrsleep.com and our team can check which options are available for your order.

Any applicable price difference will be confirmed before the exchange is processed.

If your pillow is not suitable, contact us during the applicable comfort-trial period.

We can help compare the available models based on preferred height, firmness and feel.

No. An exchange does not start a new comfort trial.

Trial eligibility remains linked to the original purchase.

Generally, only one comfort exchange is available for the applicable product, order or household.

Our customer care team will confirm eligibility before arranging an exchange.

Contact us as quickly as possible at care@brightrsleep.com .

If the order has not entered dispatch processing, we may be able to change it.

Once dispatched, the original item may need to be returned before a replacement can be arranged.

We do not offer standard exchanges once a product has been delivered to Northern Ireland, the Republic of Ireland or other European destinations.

You can return an eligible item under the applicable return conditions and place a new order for the preferred product.

Return shipping costs are the customer's responsibility.

Brightr mattress toppers are compressed and rolled for transport.

Once unpacked, place the topper flat on your mattress and let it expand naturally.

Most expansion takes place within the first few hours, but full recovery can occasionally take 24–48 hours.

Usually, yes.

We recommend allowing the topper as much time as practical to expand before first use.

If it has not reached its full shape or thickness yet, allow it some additional time.

If your mattress feels too firm, the Aurora range is designed to provide a softer and more cushioned sleep surface.

Aurora Deluxe provides a deeper comfort layer and therefore a more noticeable change to the feel of your mattress.

If you want to make a soft mattress feel firmer, consider the Titan range.

Titan adds firmness, while Titan Deluxe provides a deeper and firmer overall sleep surface.

A 5cm topper changes the comfort and firmness of your mattress while retaining more of the feel of the mattress underneath.

An 8cm topper provides a deeper comfort layer and creates a more substantial change to the overall sleep surface.

Brightr toppers can be used with most standard foam, pocket-sprung and hybrid mattresses.

The mattress underneath should still provide a stable base.

A topper cannot repair a structurally damaged, broken or heavily sagging mattress.

Centre the topper correctly on your mattress and secure any fitted corner straps.

A fitted sheet over both the topper and mattress can also help hold everything in place.

If your mattress surface is especially smooth, a suitable non-slip layer can provide extra grip.

Many Brightr toppers are reversible and provide two different comfort or firmness options.

Try both sides and use the one that feels best for you. Refer to the instructions supplied with your specific model for more information.

A temporary new-product scent can sometimes be noticeable when compressed foam products are first unpacked.

Remove the packaging and allow the product to air in a well-ventilated room.

The scent should gradually reduce as the product airs.

Consider your preferred height, firmness and overall feel.

• A softer pillow provides more cushioning and a sink-in feel.
• A firmer pillow provides greater structure and resistance.
• An adjustable pillow is useful if you are unsure exactly which height you prefer.

If you need help choosing, email care@brightrsleep.com .

Yes. Pillows are compressed for transport and may initially appear flatter or more compact.

Remove all packaging, gently shake and plump the pillow, and allow the filling time to redistribute and expand.

First make sure the pillow has fully expanded and the filling is evenly distributed.

Measure the filled pillow from seam to seam while following the natural curve across the top of the pillow.

Do not measure underneath the filled pillow as if it were an empty pillowcase.