Find your perfect comfort, without the pressure.
Your body may need a little time to adjust to a new sleep product. That is why selected Brightr® Sleep products include an extended Comfort Trial, giving you time to experience them properly at home.
Comfort Trials made simple
Try your new sleep product in your own home. If it is not quite right, contact us within the applicable trial period and our customer care team will guide you through the next steps.
Pillows
30-Night Comfort TrialTake time to adjust the filling, try different sleeping positions and discover the support level that works best for you.
- Notify us within 30 nights of delivery
- Return the pillow in reasonable condition
- A pillow protector is strongly recommended
Mattress Toppers
100-Night Comfort TrialGive your topper time to settle and allow your body to adjust to its new level of support and pressure relief.
- We recommend trying it for at least 60 nights
- Notify us within 100 nights of delivery
- Return topper for a full refund
Mattresses
100-Night Sleep TrialA new mattress can feel different at first. We recommend allowing your body enough time to adapt before making a final decision.
- A minimum 60-night adjustment period applies
- Notify us within 100 nights of delivery
- The mattress must remain in reasonable condition
- Collection can be arranged for a small fee
Not quite right? We are here to help.
Our team will guide you through the return process and explain the available return options before anything is booked.
Contact us
Submit a return request within your applicable Comfort Trial.
Receive your return instructions
We will confirm the return address, packaging guidance and available shipping or collection options.
Return the product
Returns should be sent back within 14 days of approval.
Receive your refund
Once received and inspected, your refund will be issued within 14 days to your original payment method.
Need help with a return?
Our customer care team is ready to explain your options and help you choose the most suitable return method.
Start a return