30 NIGHT COMFORT TRIAL
Welcome to Brightr®!
We're absolutely convinced that our Brightr® pillows will transform your sleep and leave you waking up refreshed and rejuvenated.
But hey, we get it - comfort is personal! If for any reason you don't fall head over heels for your new Brightr® pillows, we've got your back. You've got a up to 30 days to snuggle up and experience the comfort. And if they don't quite hit the snooze spot for you, no worries! You can return them for a full refund or exchange (excluding original shipping costs).
ALLOW YOURSELF TIME TO ADJUST
Adjusting to a new, more supportive pillow takes time, and we're all about making sure you get the best rest possible. That's why we encourage you to snuggle up with our pillows for at least 14 nights. It gives your body and the pillow a chance to get acquainted and cozy together.
But hey, we understand if it's not a perfect match. That's why you've got a generous 30 days from your purchase date to decide if it's the pillow of your dreams. If it isn't, no sweat! You can return it. (Just a heads-up, though – return shipping costs are on you.)
Oh, and a quick tip: Hold on to that original packaging! It's like the pillow's passport back to us. If the packaging goes MIA, it might mean a partial refund.
Your comfort is super important to us. We also care deeply about our planet and aim to reduce unnecessary returns. Before you order, if you're unsure, chat with our friendly customer service team. Let's make your choice the perfect fit while being eco-conscious together!
HOW TO RETURN or EXCHANGE YOUR PILLOW?
register your return or exchange
Ready to start the return or exchange process? Awesome! Click right here and let's get the ball rolling. Don't forget to have your order number and email address handy – they'll help us make sure everything goes super smoothly for you.
Preparing your return package is easy-peasy!
Just roll your pillow gently back into the original box it came in, then place that snug box into a suitable outer box for a safe trip back to us. Oh, and don't forget to slip your order number and contact details inside.
Sit back and relax
Just drop it off at the local post office. And hey, don't forget to hold onto that tracking number – it's your ticket to follow your package's journey back to us! Once we get your return, hang tight for about 14-21 days. That's the magic window for us to process your refund right back onto your original payment method.
Returned pillows at Brightr go green! They're either donated to charities or refurbished through our certified program. Join us in reducing our environmental footprint, one pillow at a time!