Take our Perfect Pillow Finder Quiz


We’re convinced that you’ll love Brightr® pillows and will be able to enjoy a better night's sleep, but if you don't, you have up to 30 days to return them for a full refund or exchange.


It takes time to get used to a new and more supportive pillow, therefore we ask you to try our pillows for at least 14 nights to give your body and the pillow time to adapt to each other. After that, you have up to 30 day to return them and we will pay for the return shipping. If you wish to return your pillow before the 14 day period, just you will be responsible for the return shipping costs.

Please retain original packaging, as missing packaging will result in partial refund.

Your comfort is our main priority, however we care for our environment and want to lower environmental impact by reducing preventable returns. We kindly ask you to think twice before you order something and if unsure, please talk to our friendly customer service team. 


start the process

Click here and start the process of return or exchange. We offer free returns for all UK orders. Return costs for orders placed outside UK are the responsibility of the customer. 

Prepare your shipment

Once you have received your shipping label, print it at home. Prepare your package by rolling the pillow carefully back into the original box, place it in a suitable outer box and attach the return label to the outside of the box. If you have two or more pillows, that you would like to return, please pack them in one package. 

Sit back and relax

Drop your return package at the local Collect+ drop off point. It takes 14-21 days for a refund to be processed onto your original payment method from the moment we receive your return.

All returned pillows are given to charities, or are sent to a fabric recycling programme which recycles them into new fabrics.

some of our charity partners

Please contact us at hello@brighrtsleep.com, if you would like to receive pillow donations.