To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return my pillow?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the instructions.
What items are returnable?
You can return Brightr pillows within 30 days of receipt of your shipment. We know it takes time to get used to a new pillow, so before you make up your mind, give yourself at least 14 nights to get used to it.
- They must be in original condition
- In the original packaging
- Original shipping costs are non-refundable
Pillow protectors and pillowcases and other accessories can only be returned unused within 14 day period.
Are there any charges for return?
- You are responsible for the charges of the return shipping, we can offer return label at a fee, which will be deducted from your final refund amount.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14-21 working days.